What is workplace violence?
Workplace violence is any act or threat of physical violence, harassment, intimidation, or other threatening disruptive behavior that occurs at the work site. It ranges from threats and verbal abuse to physical assaults and even homicide. It can affect and involve employees, clients, customers and visitors. Homicide is currently the fourth-leading cause of fatal occupational injuries in the United States.
This conflict management and violence prevention seminar will transform your beliefs about anger and how to handle it, personally and professionally. If you’ve ever felt powerless when faced with an angry person, or difficult people, you can immediately apply these time tested techniques and create safe and positive outcomes for you, your employees and your customers. You will develop a tool box of strategies & conflict resolution skills to peacefully defuse volatile situations.
Stay Safe and Reduce Liability!
When it comes to dealing with angry people, your managers and supervisors need special skills to defuse potentially violent situations to a positive conclusion. This seminar will give your employees the tools they need to respond confidently, effectively, and with emotional self-control.
How disturbing and disruptive would it be to other clients and your staff to watch an angry customer being mishandled or treated inappropriately?
What would the implications to your company be if an angry employee or former employee decides to take revenge?
Do you know how dangerous the combination of a workplace bully and staff lacking the ability to deal with that person can be to your business?
Hidden Weapons and Drugs Course
We only offer credit for returned products and courses. ( See cancellation policy.)